Terms of service

1. Agreement to these terms

By accessing accruna.xyz, you agree to the website terms in sections 2 and 3. If you do not agree with them, please do not use the website.

Sections 4 to 15 describe the general framework for accounting engagements. They apply once we and a client have signed an engagement letter. Where the engagement letter, a statement of work, or a data processing agreement conflicts with these terms, that signed document prevails for that engagement.

Nothing on this website constitutes an offer capable of acceptance. A contract between you and Accruna is formed only when an engagement letter is signed by both parties.

2. Use of this website

You may view this website and use its forms for lawful business purposes. You agree not to:

• Attempt to gain unauthorised access to any part of the site or its underlying infrastructure
• Introduce malicious code, or interfere with the availability or integrity of the site
• Scrape, harvest or systematically extract content or contact details for unsolicited marketing
• Submit false, misleading or third-party information through our forms without authority to do so
• Use the site in a way that infringes the rights of others or breaches applicable law

We may suspend or withdraw access to the site, in whole or in part, for maintenance, security or operational reasons. We aim to give notice of planned downtime where it is material, but the site is provided on an "as available" basis.

3. No advice on this website

The content on this website is general information about our services. It is not accounting, tax, legal or investment advice, and it should not be relied on as such.

Worked examples, thresholds, timeframes, illustrative figures and product descriptions on this site are provided to explain how the service works. They do not constitute a recommendation for your circumstances, a promise of a particular outcome, or a substitute for professional advice on your own position.

Figures shown in product illustrations are representative examples only. We do not publish performance statistics, accuracy rates or customer testimonials, and nothing on this site should be read as a guarantee of a specific result.

An accounting relationship begins only under a signed engagement letter, and advice given under that engagement applies only to the client and the scope described in it.

4. Accounting engagements

Accruna provides accounting services: maintaining ledgers, reconciling accounts, managing expenses and payables, invoicing and receivables, running month-end close and producing financial reporting.

Accruna is not a licensed audit firm and does not provide statutory audit opinions. We prepare and maintain the workpapers and evidence an auditor will request. Statutory tax filing is not part of the core engagement unless separately agreed in writing with an appropriately licensed preparer.

Our services are provided for the client's internal business purposes. Where a third party — an investor, lender or acquirer — relies on our output, the client is responsible for establishing whether that reliance is appropriate, unless we have agreed otherwise in writing.

5. Scope and changes

Each engagement is scoped in writing against matters including:

• Transaction volume and the accounts to be reconciled
• Number of entities, reporting currencies and consolidation requirements
• The depth of human review applied over automated processing
• Reporting obligations and any fixed delivery dates
• Integration scope and any remediation of the opening position

Where scope changes materially — a new entity, a significant volume increase, a new reporting requirement, or remediation work beyond what was agreed — either party may request a scope review. We will set out the effect on fees and delivery before the additional work begins, and we will not invoice for work that was not agreed.

Changes are recorded in writing, whether by an updated engagement letter or a written confirmation from us that you accept.

6. Client responsibilities

An accounting engagement depends on the client providing timely access, information and decisions. The client agrees to:

• Grant and maintain the access needed to the systems in scope, and keep connection credentials valid
• Provide complete and accurate information, documents and explanations when requested
• Nominate a decision-maker who can approve account mapping, policy and approval thresholds
• Retain responsibility for the business decisions recorded in the books, and for the accuracy of information supplied to us
• Maintain its own authority over payment release and banking controls
• Inform us promptly of anything that affects the accounting — a new entity, a change in revenue model, a restructure, a legal claim
• Set and maintain its expense and approval policies, with our assistance where requested

Where delays in access, information or decisions affect delivery, timelines and close dates are adjusted accordingly and we will tell you as soon as we see the risk rather than at the deadline.

7. Fees and payment

Fees are quoted for a defined scope and stated in the engagement letter. There is no per-user charge. Unless agreed otherwise:

• Onboarding and remediation are one-time scopes quoted separately from the recurring fee
• Recurring fees are invoiced monthly in advance for the engagement period
• Fees exclude taxes, duties and third-party costs, which are itemised where they apply
• Statutory filing, licensed audit work and one-off projects are outside the core fee and quoted separately
• Invoices are payable within the period stated on the invoice, and we may pause work on overdue amounts after notice

We will not invoice for work outside the agreed scope without prior written agreement.

8. Use of automated processing

Accruna uses specialised software agents to perform accounting work. The following applies to every engagement:

• Agents operate within documented authority limits agreed with the client, covering value bands, categories and confidence thresholds
• Entries requiring human approval under those limits are prepared but not posted until a named human approves them
• Every automated action is logged with the actor, timestamp and the values before and after the change
• Automated entries are reversible; records are reversed rather than deleted, so history remains intact
• Accruna remains accountable for the work produced, including work performed automatically

We will tell the client if we change the boundary between automated action and human approval in a way that affects their engagement.

9. Confidentiality

Each party will keep the other's confidential information confidential and use it only for the purposes of the engagement. This covers financial records, business plans, pricing, supplier terms, personnel information and anything else that a reasonable person would treat as confidential.

We may disclose confidential information where legally required, where necessary to comply with professional or regulatory obligations, or to our sub-processors and professional advisers who are bound by equivalent confidentiality obligations. Where we are legally permitted to do so, we will tell the client before disclosing.

These obligations continue after the engagement ends.

10. Intellectual property

All content on this website — including text, layout, design, graphics, the Accruna name and logo, and the underlying code — is owned by us or licensed to us and is protected by intellectual property law. You may view and print pages for your own reference. You may not reproduce, distribute, adapt or republish material from this site for commercial purposes without our written permission.

For engagements, the client owns its financial data, its chart of accounts and its records. Accruna retains ownership of its methods, software, agent configurations, templates, rule libraries and know-how. Reports and workpapers we produce for a client may be used by that client for its business purposes, including sharing with its advisers, auditors, investors and lenders.

11. Third-party systems

Our service connects to systems operated by third parties — accounting platforms, banks, card providers, payment processors and payroll providers. We do not control those systems and are not responsible for their availability, accuracy, pricing or terms.

Connections depend on providers continuing to make access available. If a provider changes or withdraws access, we will tell the client promptly and work on an alternative route; where an alternative is not feasible, the affected scope is adjusted.

Where a third-party system produces incorrect data that we ingest in good faith, we will correct the effect once identified, but we are not liable for the third party's error itself.

12. Liability

Nothing in these terms excludes or limits liability for fraud, fraudulent misrepresentation, death or personal injury caused by negligence, or any other liability that cannot lawfully be excluded.

Subject to that:

• We are responsible for the accounting work we produce, and for correcting errors in it at no additional charge
• We are not liable for losses arising from incomplete, inaccurate or late information provided by the client, or from a client's failure to maintain its own systems and controls
• We are not liable for indirect or consequential losses, loss of profit, loss of anticipated savings or loss of business opportunity
• Our total liability in connection with an engagement is limited to the amount stated in the engagement letter, which is normally the fees paid in the twelve months preceding the claim
• Website content is provided without warranties of any kind as to accuracy for your particular purposes

Any claim must be notified as soon as reasonably practicable and in any event within the period stated in the engagement letter.

13. Term and termination

An engagement runs for the period stated in the engagement letter and continues afterwards unless either party gives notice in accordance with that letter. We keep notice periods short deliberately, so neither party is locked in.

Either party may terminate immediately if the other commits a material breach that is not remedied within a reasonable period after written notice, becomes insolvent, or engages in unlawful activity.

On termination, the client pays for work properly performed up to the effective date, and we complete the period in progress or hand over a documented position, as agreed with the client at the time.

14. Records and handover

The client's ledger, records and history remain in the client's own systems throughout the engagement. Accruna operates on the client's data rather than holding a separate copy of the business's books.

On termination or at the client's request we will:

• Complete or hand over the period in progress, with a documented position
• Provide workpapers, reconciliations and close documentation for the periods we handled
• Export any working data we hold in a usable format
• Revoke all connection credentials and confirm in writing that we have done so
• Delete retained working data once the applicable retention period has elapsed, subject to record-keeping obligations

We do not withhold a client's own accounting records, and there is no exit fee.

15. General

16. Contact

Questions about these terms, or requests relating to an engagement, should be sent to: